Frequently Asked Questions
Everything you need to know about shopping with Oxford Shop.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). All orders over $150 qualify for free standard delivery nationwide.
How do I return or exchange an item?
Items can be returned within 30 days of purchase, provided they are unworn and have original tags attached. You can initiate a return through our online portal or visit any physical Oxford Shop location.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable tailored fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your materials ethically sourced?
Oxford Shop is committed to quality and integrity. We source premium fabrics like Merino wool and organic cotton from suppliers who adhere to strict ethical and environmental standards.